Project Negotiation Report 

Prepared for 
YE OLDE SANDWICH SHOPPE, INC. 

By 
Performance Max Consultancy
900 Half Moon Bay, California 94019
1-800-325-9000

Project Team: 
Bryan Tan
Jing Wang
Sohee Moon                                   				April 7, 2005

A negotiation session between Ye Olde Sandwich Shoppe, Inc. (YOS) and Performance Max Consultancy (PMC) concerning the project proposal for sandwich maker training took place on March 31, 2005. Three members of the project team from PMC met with Ms. Valencia Lewis, the VP of Human Resource and Training from Ye Olde Sandwich Shoppe, Inc. This report documents the agreement reached by the two parties at the meeting, and all changes to the proposal submitted to YOS by PMC on March 17, 2005. 

Change 1: The final deliverables of the project will be a two-hour sandwich-making workshop (with three role plays) at the four new stores and a quick reference guide, with pictures and easy-to-follow recipes of the ten sandwiches and five salads YOS provides, for all the sandwich makers at the 17 stores. PMC has removed the self-study sandwich-making handbook, train-the-trainer workshop and the trainer guide from the deliverables as requested by YOS. 
Reason for change: 
1.	YOS felt that the self-study handbook, face to face workshop and the quick reference guide seemed to overlap a lot in terms of content and functionality and suggested that PMC remove the self-study handbook. 
2.	YOS’s ultimate concern is to solve the current human performance problem of the 72 newly hired sandwich makers at the four new stores AS SOON AS POSSIBLE at a reasonable cost. Therefore, both YOS and PMC dropped the train-the-trainer workshop and trainer guide in order to shorten the project duration and reduce the project cost. 

Change 2: The sandwich workshop will be conducted during the normal operating hours of the four new stores on a weekday instead of after-store hours on a Sunday. 
Reason for change: 
1.	YOS has agreed to close each of the four stores for three hours at a low-point during the day. 
2.	Most of the sandwich makers are part-time workers. It would be difficult to get them to participate in the workshops, especially after store closing hours on the weekends. 

Change 3: PMC will not do a formal pilot test for the instructional materials, but will make the necessary revisions based on trainee feedback from the workshops. 
Reason for change: YOS has declined the proposal for a formal pilot test of the training session as it would not be cost effective for instructional materials with such straightforward and simple content. In addition, it would be counter-productive to take away the required sandwich makers and managers from their jobs for the pilot test. 

Change 4: Although YOS has declined the proposal for an evaluation of the training program, PMC will continue to provide a complimentary half-day evaluation for the workshop at no charge one month after the workshops are delivered. The evaluation will be based on a few simple informal interviews with the sandwich makers who have received the training and customer feedback. 
Reason for change: Evaluation is not covered in YOS’s budget for the project. However, PMC is dedicated to providing effective solutions for their clients and a small-scale, half-day evaluation will be conducted on May 30th in order to detect any necessary revisions for future training programs in YOS. This will leave YOS with time to revise the training and take corrective measures to address any other human performance issues for the next fiscal quarter. 

Change 5: change in overall project time line and estimate cost. The project will start on March 31st and be completed by May 4th. The first session of the sandwich-making workshop will be delivered on May 2nd, and the second session delivered on May 4th. The total project budget is $36440.67. (Details refer to appendixes) 
Reason for change: YOS requested PMC to deliver the training to the sandwich makers no later than by the second week of May, 2005. Project budget is adjusted accordingly. 

Therefore, the major changes to the proposal are:
1.	Changes in deliverables: PMC will only provide Sandwich-Making Workshop and Quick Reference Guide.
2.	Project timeline: 
a)	The project will begin March 31st and end on May 4th.
b)	Training will be delivered on May 2nd and May 4th.
c)	PMC will provide complimentary evaluation of training on May 30th and deliver the evaluation report on June 2nd.  
3.	The total estimated cost for the project is $36440.67.

This document will serve as an addendum to the proposal. Both PMC and YOS should comply with this document in the duration of the project. 

Appendix 1. Time Estimate

Appendix 2. Cost Estimate

Appendix 3. Project Timeline