In Clause 4.3.2, ISO 14001 requires that the organization set up a procedure to identify training needs and make sure that all personnel "whose work may create a significant impact upon the environments receive appropriate training. Since the success of the EMS depends on employee commitment, it also requires extensive employee competence. The training required depends on the job. It will be more extensive and skill-based for those employees who are involved directly in key environmental activities. Everyone should have basic awareness training to acquaint them with the EMS. Clause 4.3.2 requires that all employees of members or the organization must be made aware of:
Their roles and responsibilities within the context of the EMS. Significant environmental impacts, actual or potential, of their work activities. Importance of conforming with environmental policies, procedures, and EMS requirements. Environmental benefits of improved personal performance. The consequences of violating procedures.
The ISO 14004 guidance standard points out that organizations with effective training programs:
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